A new survey of more than 3.1 million patients revealed that optometric practices rank fifth for patient satisfaction in 2010. The rankings were based on the evaluation of 99 different medical practice specialties and optometry scored 91.81 out of a 100-point scale.
“It’s clear that medical practices are working hard to improve the patient experience,” says Patty Riskind, senior vice president of medical services at Press Ganey Associates, Inc., the company that conducted the survey. “We’ve been pleased to see that our medical practice clients who have started measuring the patient experience are already making significant improvements.”
Our office sends out a survey to every patient we see and we welcome feedback, both good and bad. No matter how many pleased patients we have, we constantly look for ways to improve, and patient feedback is the best way to make our practice the best.
We believe that our office does the things that keep optometry in the top ten. Our practice is a strong advocate of exceptional customer service, starting from the first phone call all the way through to dispensing eyeglasses. We run on time, offering convenient hours and most importantly, we are honest and upfront about everything that happens during a visit.
The top 10 consists of Medical Oncology (92.76), Gynecological Oncology (92.39), Interventional Cardiology (92.01), Cardiovascular Disease (91.99), Optometry (91.81), Hematology (91.77), Geriatric Internal Medicine (91.37), Gynecology (91.32) Nephrology (91.29) and Family Medicine (90.76).
Press Ganey (www.pressganey.com) is a South Bend, Ind. company that specializes in healthcare performance improvement. It works with U.S. healthcare organizations to improve clinical and business results.